hissing Noise [Resolved]

[EshelP]

I'm Confused i received a bundle with my Irig keys io 25, and when i use it as a plugin on a track i get hissing noises? do i not have these particular ones? i even have the custom shop open , which is super annoying do i need this open all the time. I feel like this is not as smooth as i have hoped it would be.

[garfy]

Have you authorised the serial number with the Authorisation Manager?

If you have, try going into the Custom Shop app and clicking Gear>Restore My Gear.

If that doesn't work, double check that the plugins that are hissing are definitely included in the bundle you got with the iRig Keys. If they are, then I would suggest a ticket into IK Official Support https://www.ikmultimedia.com/contact-support/mi/

Once the plugins are working properly you won't need the Custom Shop open.

Hope that helps.

[EshelP]

THANKS! Yeah did all this steps in authorized and such. Must have been selecting items that were not included in my bundle.

[garfy]

Excellent, glad you got it sorted.


As this post is resolved for the user it will be marked as such and locked to keep the forum tidy. If you are reading this thread because you are having similar issues or have questions of a related nature, please feel free to start a new topic.