Tape Machine errors in ProTools when switching presets.

[dougdecker]

Hey guys, I am new here. I have an issue and maybe you do as well.....

I am running ProTools 2019.12.9?? latest version, with the lastest version of Tape Machine that I just picked up for my studio. I have a Mac Mini 2012 Server i7 Quad Core with Mac OS Catalina 10.15.3 w/ 16 gigs of ram, SSD system drive tracking to a 7200 rpm mechanical drive. The plugin works when I instantiate it on a track fine, it's when I switch to a preset or just switching the tape speed/ type it errors out. It says I need more memory or I need to turn off other plugins, or increase buffer settings. It's really weird. I can run all of my Waves, Slate, Universal Audio, and McDSP perfectly fine and run through their presets or my presets and zero errors. It's only the IK Multimedia Tape Machine that does this.

Anybody else have this going on?? Maybe needs an update or it's a bug? Thanks for your time reading this. I super appreciate you.

[garfy]

Hi dougdecker and welcome to the forums.

That is a bit of a weird one. I have virtually the same hardware as you, albeit with Logic as my DAW and HS as my OS, and I haven't encountered that problem.

Is this happening during playback ie switching on the fly, or does it happen when there isn't any audio passing through? Does it happen in a new project with Tape Machine as the only plug in?

Either way, unless another user chimes in here with any advice, I would suggest opening a ticket with official IK Support here https://www.ikmultimedia.com/contact-support/mi/
They endeavour to reply within 2 working days although, obviously, with the current global issues this may be slightly longer.

[dougdecker]

Switching on the fly actually.... Basically jumping through the presets.... yeah.

[garfy]

does it happen when there isn't any audio passing through? Does it happen in a new project with Tape Machine as the only plug in?

Did you try the above? It may help Support if you narrow it down a bit further.

By the sounds of what you're saying, some part of your DAW system can't keep up with changing emulation with audio processing happening at the same time. I know it should be able to as it is working as expected on my system.

[dougdecker]

I am running a brand new Mac Studio M1 Max with the latest Pro Tools Studio 2024 and I have a full mix going on with T-Racks 5 Suite on my Master Fader. It's still doing the exact same thing. Everything is updated and good to go, IK... not so much. It does it with the Tape plugin by itself, and then now it does it with the T-Racks 5 Suite with a basic mastering chain preset and I add on the Tape plugin and click a setting and it shuts down.

[Peter_IK]

Have you reported your issue to IK Support as suggested above? They'll be able to assist you directly and officially via https://www.ikmultimedia.com/contact-support/sw

If you don't report your issue to IK Support, I wouldn't expect a fix. Please report your issues to them and they will take care. If not, you will not likely see an update to fix said issue.

Old thread was revived and is a technical support issue that would need to be handled by IK Support so locking this one. Thank you.