Wont authorize

[Grant682]

I keep getting the run around here with the support team on authorizing my gear. I've used custom shop for 100th time to restore my gear Tracks 5 but it remains locked. I've used the authorization manager everything goes thru but its still locked. It authorizes on my laptop but my main CPU won't authorize.


On a MAC running os 10.14.6

[Ryan_IK]

Please send me a PM with your support ticket number. I will check into what is going on here and what we can do to help. Thanks in advance for working with us.

[officehours1]

I'm having the same problem. Was working. May have something to do with latest Windows update.

[garfy]

Hi officehours1 and welcome to the forum.

You should open a ticket with official support to help you out with this one, as they will be up to speed with issues any W10 update may have made.

https://www.ikmultimedia.com/contact-support/sw/

They endeavour to reply within 2 working days, but obviously considering the current situation things may take longer than usual.