No Instrument Filtering Possible after update to 4.2.4.

Hammond B-3X, SampleTank, Miroslav Philharmonik 2, and all Powered by SampleTank instruments and sounds for Mac/PC

No Instrument Filtering Possible after update to 4.2.4.

Postby Buttyax » Fri Apr 25, 2025 10:21 am

After updating Sample Tank 4 to version 4.2.4. the instrument filter is buggy.
I can choose a filer in the upper part of the list, but as soon as I scroll down a little bit and try to select another item, the filter does not respond anymore. Very curious behavior: scrolling up again and clicking on a filter item, an item about ten lines below gets selected.
Weird.
Buttyax
 
Posts: 11
Joined: Fri Sep 20, 2024 6:02 pm

Re: No Instrument Filtering Possible after update to 4.2.4.

Postby Buttyax » Fri Apr 25, 2025 10:34 am

I went back to version 4.2.3. It works properly again................
Buttyax
 
Posts: 11
Joined: Fri Sep 20, 2024 6:02 pm

Re: No Instrument Filtering Possible after update to 4.2.4.

Postby DarkStar » Fri Apr 25, 2025 11:25 am

Please report the problem to Technical Support for investigation and fixing.
----------------
DarkStar ... interesting, if true.
Inspired by ...
User avatar
DarkStar
Hero Of The Week (Moderator)
 
Posts: 8906
Joined: Fri Dec 17, 2010 5:42 pm
Location: Surrey, UK

Re: No Instrument Filtering Possible after update to 4.2.4.

Postby Buttyax » Fri Apr 25, 2025 5:33 pm

Thank you, Dark Star, for your comment and advice. Contacting the technical support indeed had been my intention by posting my issue here. This Forum is the only straightforward method to put a question when going through the IKM Support site. The alternative "Contact Support" link only leads to FAQs without any futher possibility to write directly to the support.
The only alternative might be the Contact link in the Company information:
https://www.ikmultimedia.com/contact-us/
I will try to send my issues there.
Is that correct or you you know a direct address for the technical support?
Buttyax
 
Posts: 11
Joined: Fri Sep 20, 2024 6:02 pm

Re: No Instrument Filtering Possible after update to 4.2.4.

Postby DarkStar » Fri Apr 25, 2025 7:31 pm

Hmm, it looks like the web site has changed.

Anyway, try: https://www.ikmultimedia.com/contact-support/sw/
----------------
DarkStar ... interesting, if true.
Inspired by ...
User avatar
DarkStar
Hero Of The Week (Moderator)
 
Posts: 8906
Joined: Fri Dec 17, 2010 5:42 pm
Location: Surrey, UK

Re: No Instrument Filtering Possible after update to 4.2.4.

Postby Buttyax » Fri Apr 25, 2025 8:44 pm

Great, thanks!
If I will get a reply from support, I can post it here.
Buttyax
 
Posts: 11
Joined: Fri Sep 20, 2024 6:02 pm

Re: No Instrument Filtering Possible after update to 4.2.4.

Postby Peter_IK » Fri Apr 25, 2025 9:05 pm

Buttyax wrote:Thank you, Dark Star, for your comment and advice. Contacting the technical support indeed had been my intention by posting my issue here. This Forum is the only straightforward method to put a question when going through the IKM Support site. The alternative "Contact Support" link only leads to FAQs without any futher possibility to write directly to the support.
The only alternative might be the Contact link in the Company information:
https://www.ikmultimedia.com/contact-us/
I will try to send my issues there.
Is that correct or you you know a direct address for the technical support?

When you go to the Support page you search the FAQs then if you don't find your solution you'll see a link/button to open a ticket. For future info.
IK Multimedia. Musicians First.
YouTube - Facebook - Twitter
Need help? Our support team will be happy to help and can be reached at this link.
From the rules: Moderator decisions are not a matter for forum discussion and are final.
User avatar
Peter_IK
Kingpin
 
Posts: 20746
Joined: Thu Nov 18, 2010 3:40 pm
Location: Everywhere

Re: No Instrument Filtering Possible after update to 4.2.4.

Postby Buttyax » Sat Apr 26, 2025 10:30 am

A ticket has been opened by IK Multimedia Support and I got this answer:

"We are aware of this behavior and we are working to resolve this in a future update as soon as possible."

So probably we have to wait for the next update.
Buttyax
 
Posts: 11
Joined: Fri Sep 20, 2024 6:02 pm


Return to Virtual Instruments: SampleTank, Hammond B-3X, More