Serious error in Pianoverse.

[Gral_AyGee]

I bought and installed the NY Grand S274 yesterday. So far everything is fine.

It is well known that Pianoverse is very CPU hungry. I have noticed the following:

Created a new project in Ableton. Created 1 track with the Pianoverse piano. Switched off all effects in the piano. Muted the room simulation in the mixer. No key pressed on the midi keyboard.

Ableton's CPU display initially shows 12% utilization. Slowly but surely, the utilization continues to rise: 22%, 35%, 39%, 40%, 49%, 53% ...... until it oscillates between 61 and 65% after about 30 seconds. All without having done anything.

Here's the thing. If I send the piano a CC64 (Damper) through the DAW, the CPU display immediately jumps back to 12% and the game starts all over again. Slowly but surely the CPU utilization increases again to > 60%. This is reliably reproducible.

If I switch off Pianoverse in the DAW, the CPU utilization immediately drops to 0% - 1%.

I can't work properly with this version of Pianoverse at the moment.

Can you reproduce this?

Although I think this is a bug in Pianoverse, here is my specification:

My DAW is Ableton 12 Suite, version 12.1.5
Pianoverse version = 1.0.9 - M42E (24L05)
My computer is running Windows 10 Pro, CPU is an Intel I5-4590, RAM 16 GB, HD Scandisk SSD 1 TB.

So far no problems with Ableton and all other VSTs

[DarkStar]

Other users may chip in with further information, but, as this is not a direct path to Technical Support, the best thing to do is contact them via https://www.ikmultimedia.com/contact-support/sw/ for some investigation and guidance.

[Gral_AyGee]

I would like to create a ticket. Unfortunately, the page you linked does not accept my report. When I try to send the ticket, I always get the following dialog:

Error - Please check your fields and re-submit:

* Invalid characters used in Message field.


In the message field I have basically written the same as here in the forum. I am a programmer and cannot find any characters in this text field that such a message field could not handle.

It doesn't even say which characters are objectionable.

Even if I delete the text field and just write this sentence, I get this error message.

I bought and installed the NY Grand S274 yesterday. So far everything is fine.

Well, that's one way to keep the number of bug reports small. Not clever but it works.

[Peter_IK]

There is no conspiracy. If you open with a text-only message with simple characters you will create a ticket. You can reply to the automatic email that you receive with ticket information with any additional information, even attachments.

[Gral_AyGee]

I'm sorry, but it doesn't work. The first time I used the Brave Broswer, now I tried it again with the Firefox Browser. Same result. I can't send my ticket. The above mentioned error dialog appears. This is the text I want to send:


** BEGIN **

I bought and installed the NY Grand S274 yesterday. So far everything is fine.

It is well known that Pianoverse is very CPU hungry. I have noticed the following:

Created a new project in Ableton. Created 1 track with the Pianoverse piano. Switched off all effects in the piano. Muted the room simulation in the mixer. No key pressed on the midi keyboard.

Ableton's CPU display initially shows 12% utilization. Slowly but surely, the utilization continues to rise: 22%, 35%, 39%, 40%, 49%, 53% ...... until it oscillates between 61 and 65% after about 30 seconds. All without having done anything.

Here's the thing. If I send the piano a CC64 (Damper) through the DAW, the CPU display immediately jumps back to 12% and the game starts all over again. Slowly but surely the CPU utilization increases again to > 60%. This is reliably reproducible.

If I switch off Pianoverse in the DAW, the CPU utilization immediately drops to 0% - 1%.

I can't work properly with this version of Pianoverse at the moment.

Can you reproduce this?

Here are my working conditions:

My DAW is Ableton 12 Suite, version 12.1.5
Pianoverse version = 1.0.9 - M42E (24L05)
My computer is running Windows 10 Pro, CPU is an Intel I5-4590, RAM 16 GB, HD Scandisk SSD 1 TB.

So far no problems with Ableton and all other VSTs.

** END **

This is a pure text message without any html or something. I even tried to swap the char % with the word perc, but to no avail.

Now I'm lost of ideas.

[Peter_IK]

There are other symbols in there. Please just write a simple text quick description and follow up with a reply to the automatic email and it will work.

Thank you.