No support answer ?

[PoorFellow8]

I took the Humble Bundle offer. Then I bought the TS4 as new
Doing so however both created some discrepancy in IK Product Manager activations used and also it did not add the sound product names to new account when redeeming to account so I can not download the individual sounds from account page. That fact is made a lot worse by that I have also been hit by that IK PM will not install a product (size 0 problem).
I have contacted IK support (other countries/rest of world) more times , but I neither get any confirmation from IK M. that ticket has been received (something that seriously needs changing) and I have not received any answer either.
Yes ! , be patient I know , but since writing an email to IK support does not yield any confirmation or any other type of initial response and since it obviously will not do with the problems at hand then I need things looked into in case that I will have to make any regress if not fixed.
I need an answer and some help please !

[DarkStar]

If you raise a Technical Support query you will get an auto-acknowledgement email with a Ticket number.
https://www.ikmultimedia.com/contact-support/sw/

Please see the forum Guidelines thread for info about escalating your Support Ticket (the Ticket number will be needed).

[PoorFellow8]

If you raise a Technical Support query you will get an auto-acknowledgement email with a Ticket number.
https://www.ikmultimedia.com/contact-support/sw/

Please see the forum Guidelines thread for info about escalating your Support Ticket (the Ticket number will be needed).

Thank you very much DarkStar , maybe that is the problem I did not get any "auto-acknowledgement email with a Ticket number." I have tried twice with some days in-between and have waited more days before trying to contact someone (else) in the forum (not responding) and then days before coming here to make this post. So it is nine days since first I tried to contact IK Multimedia support and not any kind of confirmation or response received. No ticket number given , nothing.

[PoorFellow8]

I just tried again a third time using link provided by DarkStar :
This time I finally got an email confirmation that a ticket were made.
I have no idea why it doesn't work and are all wasted if using the links in the navigation on the web pages as I did earlier. It looked sort of the same and gave same response in page after submitting support request but it is the first time with respect to it working this time.
Anyway , I got a step closer to getting a resolution.
Again : Thank you very much @DarkStar !

[Unholyeyebrows149]

I have also tried twice so far to create a support ticket and twice have not received any confirmation. Is there a phone number I can call, or another method?

[PoorFellow8]

I have also tried twice so far to create a support ticket and twice have not received any confirmation. Is there a phone number I can call, or another method?

Try the link provided by DarkStar using using another browser with no extension and all cookies accepted : https://www.ikmultimedia.com/contact-support/sw/

Alternative browsers suggested to try depending on what you do not already use : FireFox , Chrome , Vivaldi browser and Opera browser.

[Peter_IK]

Note that if you open a Sales/Service request you will not receive a ticket number. The link from DarkStar is to open a software technical support ticket which will generate the email with a ticket number for you.

[Elementsofexperiment]

I have very similar issues after buying humble bundle pack, I raised a ticket now over a week ago, and still no resolution in resolving or solving the question.

[PoorFellow8]

I have very similar issues after buying humble bundle pack, I raised a ticket now over a week ago, and still no resolution in resolving or solving the question.

I got answer 9 days ago to which I promptly responded , then now 9 days later I still haven't received any follow up on that first response. Reminds me that I have to write their support again since they have neither followed up with a second answer nor provided any solutions. (They offered to merge two accounts which were not what I wanted at this point in time)

[Elementsofexperiment]

I have very similar issues after buying humble bundle pack, I raised a ticket now over a week ago, and still no resolution in resolving or solving the question.

I got answer 9 days ago to which I promptly responded , then now 9 days later I still haven't received any follow up on that first response. Reminds me that I have to write their support again since they have neither followed up with a second answer nor provided any solutions. (They offered to merge two accounts which were not what I wanted at this point in time)

Totally shocking, it's extremely frustrating, very slow responses, proves impossible to use the product

[Peter_IK]

If you have a ticket that you feel isn't handled to your satisfaction please see the guidelines in this post for what to do for escalation (or reply to your ticket to "bump" it): viewtopic.php?f=10&t=19505