by hotmitts » Tue Jun 28, 2022 2:24 am
Well, as I said there were several things that weren't user friendly:
Asking to pay extra for re-downloading sounds that I have already paid for. Yes, I was lucky to find my back-up but can't understand why there is a charge for those customer that didn't ? I think that approach will lose you customers and therefore money in the long run.
Then there's the installer...compare it to others by NI, Arturia, Toontrack, XLN and it could do with a new updated easy to use version;
I had to run 8 installers to get my library sounds going for ST 2, which aren't that big by todays standards.
Then I had to install 3 versions of Sampletank to get my library to import into the latest version.
I had to google and check the forums for how to import the samples. Seems to work after about 3 hours tryign but have had some crashes in ST 4.
I just tried to install an old expansion tank and I can't find it inside ST 2, there was no option to specify or check the installation path. I had installed everything prior to that using the default settings so shouldn't be a problem ?
I just think the installer could do with a major update to modernise and make life easier for customers. the products are good so all that is needed is a nicer install process.
When I registered ST 2 XL, I had to paste the serial numbers in segments bit by bit into different boxes, got an authorisation code that didn't work, had to go back to the website and paste in the authoristaion code there instead into about 6 boxes. just about got it working with trial and error but I don't fancy having to do that again ever.
I'm not one to complain but I do think a nice easy installer that sorts a lot of this stuff out would make this really help the customers and the company .