garfy wrote:Hello stephenbortz and welcome to the forums.
Sorry to hear you're having these issues. As this is a user-to-user forum and not direct to IKM support, in case no one else chimes in here with advice or a solution the best thing to do is check the FAQs, via
https://www.ikmultimedia.com/contact-su ... ck=QUICKSWIf these do not resolve the issue, there is a link to the Technical Support form at the top of the Search FAQs page, for direct help from Official IK Support. They endeavour to reply within 2 working days, but obviously considering the current situation things may take longer than usual.
And, to help others who run into a similar problem, please let us know what you did to resolve the issues, but without directly quoting any correspondence from official support.
Thank you! I wanted to see if anyone else in the forums had encountered this issue before to try to help without needing to open a ticket. Since it's been almost a day I will definitely open a ticket this morning and hope to get a reply in time.
I have been tinkering with the various underlying files on multiple machines to see if I could get it to work somehow. I do believe I am getting closer to the issue, and it indeed software-related.
The working machine is a Dell Latitude E6530 with the following specs:
512GB SSD
Intel i7 3740QM
8GB DDR3
Windows 10 Pro
The machine I've been prepping as a redundant backup in case the main fails is a Dell Latitude E7440 with the following specs:
512GB SSD
Intel i7 4600U
16GB DDR3L
Windows 10 Pro
The independent pieces of equipment are as follows:
Steinberg UR22mkii
M-Audio Oxygen 61
Generic Midi keyboard going into UR22mkii
Since the clean install with identical installations did not work, I have tried to clone the E6530 SSD to the E7440 and, thus far, it seems as though that has allowed the project files to load that were previously crashing when loading SampleTank 4. Nothing else about the configuration has changed except its a cloned SSD of the known working one, which absolutely baffles me. If it were a hardware limitation, this would still be having issues.
The Reaper version is 5.99 on both machines. I had used Reaper's Configuration Export feature to move all relevant settings when I was using the clean install. I did not try to move any of the under-the-cover files in the hidden AppData folders or anything like that.
Maybe SampleTank has a different kind of installation configuration depending on the detected hardware? I wouldn't think that to be a possibility but it seems like one of the few reasons why what's working on one would be breaking on another. Maybe Reaper is doing something similar? I'm definitely perplexed.
Since I now have proof that the hardware can run it, my next steps are:
1) Open a ticket with IK to hopefully get more insight into the situation.
2) I'm going to go back to the broken clean installation now that I know a HDD clone can solve the issue in a pinch. Having the backup be usable was the big hurdle for me, but being able to figure out how to fix it manually without needing to clone will allow me to fix the issues on the other machines that I want to use it on. My main rig, which isn't a laptop, is having the crashing issue too so I'd love to have the fix or workaround known. I am going to try to move over some of the AppData folders to see if there's a specific file or directory that is causing the issue.