Sound downloads expire ... really? ... in 2021?

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Sound downloads expire ... really? ... in 2021?

Postby jschrade » Sun Oct 03, 2021 10:12 pm

First some praise. The Group Buy got me off my butt and back into music.

As I set this up, I noticed that the Syntronik Memory-V (CS) was not installed. It wants me to buy an $8 token to download the files.

So ok, the Memory-V was free, so I'm not whining about $8 and thanks for offering a free plugin. :D

What concerns me is that we all rebuild our machines occasionally and I have concerns that if I do this outside of the 180 days, I'll need to pony up $8 for each library, which is quite a few now.

It sounds like the expectation is to download the libraries. How do you keep these patched? My suspicion is that the patches will also expire?

Just confused and not sure I understand why.
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Re: Sound downloads expire ... really? ... in 2021?

Postby DarkStar » Sun Oct 03, 2021 10:31 pm

Sorry, but you are mistaken.

1 The Download Reactivation Credit applies only to the Sounds Library downloads.
2 A single Reactivation Credit covers ALL of your Sounds Library downloads for a further 180 days
3 IK Multimedia recommends that the Sounds Library downloads are backed up to an archive disk, to avoid the need to download them again.
4 They will never expire on your disk, and will last as long as the disk does.
5 It is for this reason that the downloads are not automatically deleted by the IK Product Manager, after installation.

Alternatively, you can back up the installed libraries to an archive disk. That also save you running the installs again.
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Re: Sound downloads expire ... really? ... in 2021?

Postby DarkStar » Sun Oct 03, 2021 10:34 pm

It sounds like you got the free Memory-V over 180 days ago. In which case that will have expired. Maybe one of your GB purchases or bonuses will reactivate it?
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Re: Sound downloads expire ... really? ... in 2021?

Postby zzz00m » Mon Oct 04, 2021 10:14 pm

DarkStar wrote:It sounds like you got the free Memory-V over 180 days ago. In which case that will have expired. Maybe one of your GB purchases or bonuses will reactivate it?

That's a great idea for what to do with your unused GB freebies! Thanks!
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Re: Sound downloads expire ... really? ... in 2021?

Postby auggybendoggy2 » Fri Nov 19, 2021 3:36 am

Blah, lost my d/l files because I built a new PC (accidentally deleted them) and now I'm screwed if I don't cough up 9$. It's not so much that it's a whole 9$. It's just un-nerving that they do this. Really sucks.
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Re: Sound downloads expire ... really? ... in 2021?

Postby auggybendoggy2 » Fri Nov 19, 2021 6:49 pm

Allow me to encourage everyone, talk to support. They'll listen. Really a pain with that policy but first talk to support.

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