Still unable to load sounds :(

Hammond B-3X, Syntronik, Syntronik Deluxe, SampleTank, Miroslav Philharmonik 2, SampleTron 2, and all Powered by SampleTank instruments and sounds for Mac/PC

Still unable to load sounds :(

Postby vkwok » Fri Mar 01, 2019 5:22 am

Hello, I have still yet to hear back from support and it's almost been a week and I'm getting a little frustrated here.

I am still having issues with getting my sounds loaded

Here is what I have in my setup as far as sound library location
Image

Some sounds load successfully like this

Image

While others don't

Image

I have downloaded and clicked on the installer for all the following files

3 D:\IK Download\ST4_Acoustic_Drum_Kits_Samples_Part1\
4 D:\IK Download\ST4_Acoustic_Drum_Kits_Samples_Part4
5 D:\IK Download\ST4_Acoustic_Pianos_Samples_Part2
6 D:\IK Download\ST4_Acoustic_Pianos_Samples_Part8
7 D:\IK Download\ST4_Acoustic_Pianos_Samples_Part9
8 D:\IK Download\ST4_Acoustic_Pianos_Samples_Part10
9 D:\IK Download\ST4_Acoustic_Pianos_Samples_Part11
10 D:\IK Download\ST4_Acoustic_Pianos_Samples_Part12
11 D:\IK Download\ST4_Bass_Samples_Part1
12 D:\IK Download\ST4_Electronic_Drums_Kits_Samples_Part1
13 D:\IK Download\ST4_Ethnic_Samples_Part1
14 D:\IK Download\ST4_Guitars_Samples_Part4
15 D:\IK Download\ST4_Guitars_Samples_Part5
16 D:\IK Download\ST4_Guitars_Samples_Part9
17 D:\IK Download\ST4_Guitars_Samples_Part10
18 D:\IK Download\ST4_Guitars_Samples_Part11
19 D:\IK Download\ST4_Loops_Samples_Part1
20 D:\IK Download\ST4_Organs_Samples_Part1
21 D:\IK Download\ST4_Sound_FX_Samples_Part1
22 D:\IK Download\ST4_Synths_Samples_Part4
23 D:\IK Download\ST4_Synths_Samples_Part5
24 D:\IK Download\ST4_Synths_Samples_Part6
25 D:\IK Download\ST4_Voices_Samples_Part1
26 D:\IK Download\ST4_Voices_Samples_Part2
27 D:\IK Download\ST4_Voices_Samples_Part3
28 D:\IK Download\ST4_Woodwinds_Samples_Part2
vkwok
 
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Joined: Wed Feb 13, 2013 6:16 pm

Re: Still unable to load sounds :(

Postby garfy » Fri Mar 01, 2019 11:49 am

Sorry to hear you're still having issues.

You can still reply to your own ticket, asking for further info. Alternatively, send your ticket number in a private message to either Peter_IK or Ryan_IK and they will look into it for you.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
garfy
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Joined: Thu Oct 20, 2011 6:09 pm
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