No new sounds when I upgreaded from ST3 custom shop to SE

[mutchtrent]

Hey Folks
I'm having an issue with getting the sounds to load. I previously has SampleTank Custom shop on my PC. I wanted to take advantage of the most resent promotion so I purchased SampleTank SE. I have spend too much time on this with no success. I uninstalled the previous version and all of it contains. Downloaded and installed all the files for SE. Including the sound library updater. when i install the app it still uses my old serial number and only lets me use the sounds listed with the free custom shop version. i can see all the new sounds in the list but they can not be clicked on. Is there a way i can update my serial number on the program? has anyone else had a similar issue to me? any help would be great!

Thanks

[garfy]

Hello mutchtrent and welcome to the forum.

It sounds like you need to run the authoriser again and put in your new licence number, which you'll be able to find in your User Area.

Hope that helps.