Hello and welcome to the forum.
As this is primarily a user to user forum, someone-else may chime in. Meanwhile, the best thing to do is raise a Support Ticket, here:
http://www.ikmultimedia.com/contact-support/mi/for some one to one help (US (East Coast) Business hours, generally).
PS: it would be best to change your Account Name away from an email address, to minimise the chance of it being harvested by web bots and you receiving all sorts of 'special offers' etc from all over the place for years and years. You can change it here:
https://www.ikmultimedia.com/userarea/account/