Updated to ST3 3.7.3 and now it won't load

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Updated to ST3 3.7.3 and now it won't load

Postby jeffcecil » Sat Apr 28, 2018 5:07 pm

Anyone else have a problem where updating to 3.7.3 caused it to completely stop working. It won't even start in standalone mode. If I try to add it as a plugin, any host I try it in crashes.
There are no crash logs. In standalone, nothing happens. It never starts a GUI and no process ever shows up in task manager. All the dlls look like they are in the correct places. Not sure what else to try. I tried uninstalling and reinstalling. I even went back to 3.7. Didn't help.

I'll open a ticket, but thought I'd check to see if anyone else has seen this and knows of a quick fix.
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Re: Updated to ST3 3.7.3 and now it won't load

Postby EscapeRocks » Mon Apr 30, 2018 4:14 am

I am having the same issue. MAC OSX. It crashes AU Validation.

I won't open in stand alone. This has caused my Syntronik to not load. I get a "database build error...please choose proper library location and rescan. I make sure it's pointed properly, and it still crashes.
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Re: Updated to ST3 3.7.3 and now it won't load

Postby jeffcecil » Wed May 02, 2018 3:28 pm

EscapeRocks wrote:I am having the same issue. MAC OSX. It crashes AU Validation.

I won't open in stand alone. This has caused my Syntronik to not load. I get a "database build error...please choose proper library location and rescan. I make sure it's pointed properly, and it still crashes.

All other ik things are working for me, including the Custom Shop. I get nothing from ST3. The process doesn't even start.
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Re: Updated to ST3 3.7.3 and now it won't load

Postby EscapeRocks » Wed May 02, 2018 7:34 pm

Jeff,
I just had success getting ST3 3.7.3, and Syntronik 1.2 working on my 2016 Macbook Pro.

For whatever reason, unlike my 2013 MBP, they don't like being in the default /users/name/shared/sampletank 3/instruments folder.

I simply moved all the sound, sample, and instrument files over to /documents/sampletank 3/......

Then I launched ST3 and pointed it to the proper library folder, and did the same with Syntronik.

Now all my instruments for both show up.
Hope this helps you troubleshoot.
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Re: Updated to ST3 3.7.3 and now it won't load

Postby DarkStar » Thu May 03, 2018 10:21 am

Can you both report this issue to IK Multimedia Support so that they can investigate:
http://www.ikmultimedia.com/contact-support/mi/
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