by garfy » Thu Feb 08, 2018 8:14 pm
Did you buy the software second-hand? If so, you need to contact the seller and get them to transfer the licence with IK Multimedia.
If this is brand new software, then you need to raise a ticket with IK Multimedia support and they will help you out with the problem.
http://www.ikmultimedia.com/contact-support/mi/Hope that helps. Come back and report the solution in case other users may have the same issue.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL