SampleTank ver. 4.2.4 MAX issues (Sorry...long post.)

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SampleTank ver. 4.2.4 MAX issues (Sorry...long post.)

Postby meatlockerstudios » Tue Feb 18, 2025 6:29 pm

Having the following issues with the VST, VST3, and Standalone versions. (Windows 11, DAW = Mixcraft 10.6 Pro)

1) When browsing presets, the "FILTERS" column will only scroll by clicking the side slider and manually moving it (other columns will scroll with the mouse wheel...not really a big deal, but annoying).

2) Also in the "FILTERS" column, I have all the "Timbre" options, but can only click on a select few near the top of the list. Once I get to a certain point, I either can't select the option at all, or I click on one and it selects a different option further down the list. (And I cannot select any of the "Style", "Music Genre", or "Mood" options AT ALL.)

3) I have the content for "Syntronik 2 CS" downloaded and in the same folders all my other libraries are located in, but in the "LIBRARY" column of ST4, it still shows locked. When I click on the lock, all it does is open the IK Product Manager.

As of about 1-2 weeks ago, issues 1 & 2 were happening in the VST3, but the Standalone was working fine, but was crashing a lot when I would choose random presets. Now the Standalone is doing all of the above.

Anyone else had issues like this, or just lucky me?

Is there a way to go back to a previous version?

Thanks!
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Re: SampleTank ver. 4.2.4 MAX issues (Sorry...long post.)

Postby DarkStar » Wed Feb 19, 2025 12:28 pm

1 Please report those issues to IK Multimedia Technical Support, via https://www.ikmultimedia.com/contact-support/sw/ so that they can investigate.

2 You can get previous versions, from your User Area / My Products, under "Past Releases" for SampleTank. Download the appropriate file, and run the installer.
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Re: SampleTank ver. 4.2.4 MAX issues (Sorry...long post.)

Postby meatlockerstudios » Wed Feb 19, 2025 2:28 pm

DarkStar wrote:1 Please report those issues to IK Multimedia Technical Support, via https://www.ikmultimedia.com/contact-support/sw/ so that they can investigate.

2 You can get previous versions, from your User Area / My Products, under "Past Releases" for SampleTank. Download the appropriate file, and run the installer.



Thanks for the tips/info! Appreciate it!
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Re: SampleTank ver. 4.2.4 MAX issues (Sorry...long post.)

Postby neddaccm@gmail.com » Mon Feb 24, 2025 7:01 pm

Hello! Fortunately, I just found this post. Unfortunately, I am having the exact same issues you’ve expressed after installing Sampletank 4 Max V2. I mean exactly the same problems with filters, timbre and style selections. Very frustrating. I’m curious if you’ve found a way to resolve these issues? Thank you for your time and feedback!
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Re: SampleTank ver. 4.2.4 MAX issues (Sorry...long post.)

Postby meatlockerstudios » Mon Feb 24, 2025 7:15 pm

neddaccm@gmail.com wrote:Hello! Fortunately, I just found this post. Unfortunately, I am having the exact same issues you’ve expressed after installing Sampletank 4 Max V2. I mean exactly the same problems with filters, timbre and style selections. Very frustrating. I’m curious if you’ve found a way to resolve these issues? Thank you for your time and feedback!


I submitted my info to support, but didn't hear anything back. For now, I've just reverted back to the previous version (4.2.3, I think) per the previous person's reply.
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Re: SampleTank ver. 4.2.4 MAX issues (Sorry...long post.)

Postby neddaccm@gmail.com » Mon Feb 24, 2025 7:43 pm

Thanks for the reply! I was hoping I wouldn’t need to revert back in the event I lose something but guess I may need to. I will also submit a support ticket. It seems like an issue they shouldn’t let slide for long. As one of many examples, if I want to select “rock” for the guitar instruments I can’t get it to highlight unless I hit orchestra and reggae or something strange and even then it highlights several others. As you shared, I’m unable to select many of the options at all, and the inability to scroll is ridiculous. I appreciate your help and I hope you’ll keep me posted if/when IK responds. I don’t see other posts related to this issue as of now. Thanks again!
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Re: SampleTank ver. 4.2.4 MAX issues (Sorry...long post.)

Postby daiahru » Thu Feb 27, 2025 12:45 pm

I encountered the same problem.
However, when I downgraded the version to 4.2.3, it worked fine, so it seems to be a bug after all.

For now, I think the only solution is to downgrade the version. I hope the problem is solved soon.
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