I Know.. Its been an Issue.

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I Know.. Its been an Issue.

Postby Rhythmattic » Fri Aug 09, 2024 2:27 pm

Fact is.... No matter what I do, whether through a brower, or though the actual IK product manager... It seems every download, mostly when theres more than a few (as in 3 or more) , seems to time out...
Having 600 gb to download, between many a file... it just fails....
Fact is, its impossible to just sit back and let it do its things...
Ive never had this issue , until now..«Love youre work, as in product... (Bellissimo).
However.. Ive never , ever had this problem...
Looking forward to your response..
OSX , Big Sur.. Safari, Ik PM... ect .«
Seperarate download disk... alot of space, installed onto a dedicated drive, with a dedicated IK folder..
Please help./..
To add.. Ive even gone to the direct download's through my account. and multi selection has the same results..
I truly believe its a server , OSX Issue..
Than ks in advance...
Cheers Matt
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Re: I Know.. Its been an Issue.

Postby Peter_IK » Fri Aug 09, 2024 3:26 pm

I just tested from multiple locations and the downloads were not timing out. I would recommend opening a ticket with IK Support so they can troubleshoot with you, they will also know of any other reports (if, for example, there may be an issue from different locations or similar, etc). https://www.ikmultimedia.com/contact-support/sw

Thank you.
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Re: I Know.. Its been an Issue.

Postby Rhythmattic » Sat Aug 10, 2024 9:12 am

Thanks for your correspondence... Will do.
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