Syntronic Instrument download issue

[TommyBenson1]

Problem downloading some Syntronic instruments. Its only on some of the syntronic instruments. The following is the message. Anyone else having this problem

Code: Select all

Uncaught Exception:
Error: EACCES: permission denied, mkdir '/Volumes/East West/Miroslav Philharmonik 2 3.43.57 PM/Instruments/53__Syntronik V-80/Factory/Organ'
    at Object.mkdirSync (fs.js:925:3)
    at /Applications/IK Product Manager.app/Contents/Resources/app.asar/main.js:956:8
    at Array.forEach (<anonymous>)
    at /Applications/IK Product Manager.app/Contents/Resources/app.asar/main.js:946:10
    at /Applications/IK Product Manager.app/Contents/Resources/app.asar/node_modules/recursive-readdir/index.js:81:22
    at /Applications/IK Product Manager.app/Contents/Resources/app.asar/node_modules/recursive-readdir/index.js:81:22
    at /Applications/IK Product Manager.app/Contents/Resources/app.asar/node_modules/recursive-readdir/index.js:81:22
    at /Applications/IK Product Manager.app/Contents/Resources/app.asar/node_modules/recursive-readdir/index.js:81:22
    at /Applications/IK Product Manager.app/Contents/Resources/app.asar/node_modules/recursive-readdir/index.js:88:20
    at FSReqCallback.oncomplete (fs.js:173:5)

[garfy]

Hello TommyBenson1 and welcome to the forums.

Is this a problem "during" download or after installation? That file address looks a bit weird for either of those though. If you have installed the Syntronik content to that folder then I think the app will be having an issue retrieving from there.

As this is a user-to-user forum and not direct to IKM support, in case no one else chimes in here with advice or a solution the best thing to do is check the FAQs, via https://www.ikmultimedia.com/contact-su ... ck=QUICKSW

If these do not resolve the issue, there is a link to the Technical Support form at the top of the Search FAQs page, for direct help from Official IK Support. They endeavour to reply within 2 working days, but obviously considering the current situation things may take longer than usual.

And, to help others who run into a similar problem, please let us know what you did to resolve the issues, but without directly quoting any correspondence from official support.