Syntronik 2 bug - settings lost

[cczadilek]

can anyone confirm this please?
this is a problem I found with the AAX version. Please follow these steps:

- create an Instrument track in Pro Tools
- insert Syntronik 2
- load any preset/s
- make the plugin inactive (not bypassed!!! right click on its insert and choose "make inactive)
- make it active again

result: Syntronik 2 opens in default state (empty)

Please fix this, thank you!

Pro Tools 2021.12/Syntronik 2.0.1 AAX/macOS Big Sur (M1 machine)
will test it on an Intel Mac soon

[cczadilek]

same on Intel Mac!

[DarkStar]

I am sorry to hear about the problems you are running into.

As this is primarily a user to user forum, someone-else may chip in. But please remember that the same symptoms do not necessarily mean the same problem. And it sounds more like an Pro Tools problem to me, rather than Syntronik 2.

Meanwhile, the best thing to do is Search the FAQs first, via here. If they do not resolve the issue, there is a red button link to the Technical Support form, for some one to one investigation and help. Response time aims to be within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.

And, to help others who run into a similar problem, please let us know what you did to resolve the problem. Please do not quote directly any correspondence from Support, as that may apply only to your particular circumstances and may lead others down the wrong track.

[cczadilek]

it's not a PT problem, because no other plugin does that.
Tried it also with Syntronik 1 and it has no such problems.

[Peter_IK]

^^^

I am sorry to hear about the problems you are running into.

As this is primarily a user to user forum, someone-else may chip in. But please remember that the same symptoms do not necessarily mean the same problem. And it sounds more like an Pro Tools problem to me, rather than Syntronik 2.

Meanwhile, the best thing to do is Search the FAQs first, via here. If they do not resolve the issue, there is a red button link to the Technical Support form, for some one to one investigation and help. Response time aims to be within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.

And, to help others who run into a similar problem, please let us know what you did to resolve the problem. Please do not quote directly any correspondence from Support, as that may apply only to your particular circumstances and may lead others down the wrong track.

[cczadilek]

Hi Peter!
I already sent the problem to customer support.
Thank you.