# Tonex warning message on launch

**URL:** <https://forum.ikmultimedia.com/t/tonex-warning-message-on-launch/249>\
**Category:** Guitar\
**Tags:** support\
**Created:** [May 4, 2026, 11:46pm UTC](https://forum.ikmultimedia.com/t/tonex-warning-message-on-launch/249 "2026-05-04T23:46:12Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![druWoodard](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.ikmultimedia.com/druwoodard/32/211_2.png) [@druWoodard](https://forum.ikmultimedia.com/u/druWoodard)\
**Post date:** [May 4, 2026, 11:46pm UTC](https://forum.ikmultimedia.com/t/tonex-warning-message-on-launch/249/1 "2026-05-04T23:46:12Z")

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Hello, Everyone - Every time I launch logic pro on mac os x, and launch tonex, it gives me a warning dialog box that says: If you want to use any gear in trial mode please start the IK Multimedia Manager and restart TONEX. I do this, but it does not work. I have purchased both Amplitube and Tonex if I remember correctly, and they are registered. Please forgive me if I’m not understanding what I’m doing wrong - I have suffered brain damage when I had a heart attack several years ago, and sometimes it is difficult for me to follow directions. I could almost cry since I really couldn’t afford amplitube and tonex. I feel like a fool since I can’t figure out what I’m doing wrong. Thanks in advance.

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**Author:** ![DC\_IK](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.ikmultimedia.com/dc_ik/32/39_2.png) [@DC\_IK](https://forum.ikmultimedia.com/u/DC_IK)\
**Post date:** [May 5, 2026, 1:04pm UTC](https://forum.ikmultimedia.com/t/tonex-warning-message-on-launch/249/2 "2026-05-05T13:04:49Z")

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See if you have the software authorized inside the IK Product Manager.

You can also contact IK Support here. [IK MULTIMEDIA. SOUND BETTER.](https://www.ikmultimedia.com/contact-support/)

They can help you get this sorted out.

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**Author:** ![druWoodard](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.ikmultimedia.com/druwoodard/32/211_2.png) [@druWoodard](https://forum.ikmultimedia.com/u/druWoodard)\
**Post date:** [May 6, 2026, 2:04pm UTC](https://forum.ikmultimedia.com/t/tonex-warning-message-on-launch/249/3 "2026-05-06T14:04:07Z")

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Thank you for your reply! I will try to contact them. Inside Product Manager, they have a checkmark in green and they say authorized. Have a great day. Best, Dru

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**Author:** ![Peter-IK](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.ikmultimedia.com/peter-ik/32/39_2.png) [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\
**Post date:** [May 6, 2026, 2:59pm UTC](https://forum.ikmultimedia.com/t/tonex-warning-message-on-launch/249/4 "2026-05-06T14:59:51Z")

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Please also try a “Restore Purchases” in the TONEX settings. That may help too.