# Tonex 2.1.0.0 Not starting

**URL:** <https://forum.ikmultimedia.com/t/tonex-2-1-0-0-not-starting/1205>\
**Category:** Guitar\
**Created:** [October 1, 2026, 1:34pm UTC](https://forum.ikmultimedia.com/t/tonex-2-1-0-0-not-starting/1205 "2026-10-01T13:34:19Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Steve2010](https://avatars.discourse-cdn.com/v4/letter/s/db5fbb/32.png) [@Steve2010](https://forum.ikmultimedia.com/u/Steve2010)\
**Post date:** [October 1, 2026, 1:34pm UTC](https://forum.ikmultimedia.com/t/tonex-2-1-0-0-not-starting/1205/1 "2026-10-01T13:34:19Z")

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Faulting application name: TONEX.exe, version: 2.1.0.0, time stamp: 0x6abe1ff8  
Faulting module name: ucrtbase.dll, version: 10.0.26100.9444, time stamp: 0x2bbefd73  
Exception code: 0xc0000409  
Fault offset: 0x00000000000a527e  
Faulting process id: 0x4B78  
Faulting application start time: 0x1DD51A89ED7476C  
Faulting application path: C:\Program Files\IK Multimedia\TONEX\TONEX.exe  
Faulting module path: C:\Windows\System32\ucrtbase.dll  
Report Id: 76c64129-d058-4cfd-ac1a-5a5c7d10edbb  
Faulting package full name:  
Faulting package-relative application ID:

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**Author:** ![Peter-IK](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.ikmultimedia.com/peter-ik/32/39_2.png) [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\
**Post date:** [October 1, 2026, 4:32pm UTC](https://forum.ikmultimedia.com/t/tonex-2-1-0-0-not-starting/1205/2 "2026-10-01T16:32:23Z")

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Sorry to hear you are having trouble. Please also [open a ticket with IK Support](https://www.ikmultimedia.com/contact-support/sw) if you have not already done so as they would be able to assist you directly and officially.

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**Author:** ![boz52](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.ikmultimedia.com/boz52/32/628_2.png) [@boz52](https://forum.ikmultimedia.com/u/boz52)\
**Post date:** [October 2, 2026, 12:23am UTC](https://forum.ikmultimedia.com/t/tonex-2-1-0-0-not-starting/1205/3 "2026-10-02T00:23:03Z")

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Just an FYI- I was able to download and install on Mac with no problems.

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**Author:** ![Steve2010](https://avatars.discourse-cdn.com/v4/letter/s/db5fbb/32.png) [@Steve2010](https://forum.ikmultimedia.com/u/Steve2010)\
**Post date:** [October 2, 2026, 12:39am UTC](https://forum.ikmultimedia.com/t/tonex-2-1-0-0-not-starting/1205/4 "2026-10-02T00:39:08Z")

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> 

> **(attachments)**
>
> ![Tonex boot error 2.jpg](https://canada1.discourse-cdn.com/flex034/uploads/ikmultimedia/original/1X/6cb69acab12b1ac9afd6f4ee00c422326f3715b1.jpeg)  
> ![Tonex boot error.jpg](https://canada1.discourse-cdn.com/flex034/uploads/ikmultimedia/original/1X/4d290a80d078b1dcd044667720160e242f52f77b.jpeg)

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**Author:** ![Steve2010](https://avatars.discourse-cdn.com/v4/letter/s/db5fbb/32.png) [@Steve2010](https://forum.ikmultimedia.com/u/Steve2010)\
**Post date:** [October 4, 2026, 2:24am UTC](https://forum.ikmultimedia.com/t/tonex-2-1-0-0-not-starting/1205/5 "2026-10-04T02:24:15Z")

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Hi Peter ,I’ve received no reply from support so far ,I put a ticket in ,but nothing.

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**Author:** ![system](https://canada1.discourse-cdn.com/flex034/uploads/ikmultimedia/original/1X/eed2f9fc1bf49f8bef77b1dfa506d723f895415e.png) [@system](https://forum.ikmultimedia.com/u/system)\
**Post date:** [October 4, 2026, 10:27am UTC](https://forum.ikmultimedia.com/t/tonex-2-1-0-0-not-starting/1205/6 "2026-10-04T10:27:37Z")

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