# The Support form is asking for a serial number but I don't have one! **URL:** \ **Category:** FAQs, Known Issues & Fixes\ **Tags:** support\ **Created:** [March 5, 2026, 4:30am UTC](https://forum.ikmultimedia.com/t/the-support-form-is-asking-for-a-serial-number-but-i-dont-have-one/32 "2026-03-05T04:30:12Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Peter-IK](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.ikmultimedia.com/peter-ik/32/39_2.png) [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\ **Post date:** [March 5, 2026, 4:30am UTC](https://forum.ikmultimedia.com/t/the-support-form-is-asking-for-a-serial-number-but-i-dont-have-one/32/1 "2026-03-05T04:30:12Z")
**Issue** : Attempting to open a support ticket but it is asking for a serial number which you don’t have. ---
**Author:** ![Peter-IK](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.ikmultimedia.com/peter-ik/32/39_2.png) [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\ **Post date:** [March 5, 2026, 4:32am UTC](https://forum.ikmultimedia.com/t/the-support-form-is-asking-for-a-serial-number-but-i-dont-have-one/32/2 "2026-03-05T04:32:13Z")
**Solution** : If you do not have a serial number, you can put anything generic in there indicating you don’t have one to enter. **Best practice** : Avoid special characters, keep it simple. The goal is to put something generic here and get your ticket into the system. 🙂 ---
**Author:** ![Peter-IK](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.ikmultimedia.com/peter-ik/32/39_2.png) [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\ **Post date:** [March 5, 2026, 5:33am UTC](https://forum.ikmultimedia.com/t/the-support-form-is-asking-for-a-serial-number-but-i-dont-have-one/32/3 "2026-03-05T05:33:10Z")
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