# Support Cannot Accept Log Files? ReSing Crashing **URL:** \ **Category:** General Discussions\ **Tags:** resing, support\ **Created:** [June 20, 2026, 1:16am UTC](https://forum.ikmultimedia.com/t/support-cannot-accept-log-files-resing-crashing/497 "2026-06-20T01:16:20Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![ScottyKnows](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.ikmultimedia.com/scottyknows/32/442_2.png) [@ScottyKnows](https://forum.ikmultimedia.com/u/ScottyKnows)\ **Post date:** [June 20, 2026, 1:16am UTC](https://forum.ikmultimedia.com/t/support-cannot-accept-log-files-resing-crashing/497/1 "2026-06-20T01:16:20Z")
I opened a Support ticket because I have been experiencing ReSing intermittenly unable to start the AI engine. It also crashes when I select the Info Cog and try to close the pop up window in both Standalone and in my DAW. Support requested the log files, but they replied saying the files are received as corrupt or inviewable format. I’m just dragging the log files from the folder. Is there another way to provide the ReSingEngine.log.cry files? ---
**Author:** ![Peter-IK](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.ikmultimedia.com/peter-ik/32/39_2.png) [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\ **Post date:** [June 20, 2026, 3:26am UTC](https://forum.ikmultimedia.com/t/support-cannot-accept-log-files-resing-crashing/497/2 "2026-06-20T03:26:51Z")
Please reply to the support rep directly and ask if there’s a way that you can send them that might not end up corrupted. People send log files all the time so I’m sure they’ll be able to assist you. ---
**Author:** ![ScottyKnows](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.ikmultimedia.com/scottyknows/32/442_2.png) [@ScottyKnows](https://forum.ikmultimedia.com/u/ScottyKnows)\ **Post date:** [June 20, 2026, 3:39am UTC](https://forum.ikmultimedia.com/t/support-cannot-accept-log-files-resing-crashing/497/3 "2026-06-20T03:39:54Z")
Thank you, will do! Appreciate the response!