# Search here first!

**URL:** <https://forum.ikmultimedia.com/t/search-here-first/29>\
**Category:** FAQs, Known Issues & Fixes\
**Created:** [March 5, 2026, 3:52am UTC](https://forum.ikmultimedia.com/t/search-here-first/29 "2026-03-05T03:52:30Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Peter-IK](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.ikmultimedia.com/peter-ik/32/39_2.png) [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\
**Post date:** [March 5, 2026, 3:52am UTC](https://forum.ikmultimedia.com/t/search-here-first/29/1 "2026-03-05T03:52:30Z")

</div>

Moderators will post known issues and fixes here, so **please always search here first before posting an issue**.

Please note:

- Only moderators/admins can post here, but you can reply.

- If there is a fix, it will be a reply to the post and will be marked “solved”.

---

<div class="post-metadata">

**Author:** ![JeffH](https://avatars.discourse-cdn.com/v4/letter/j/258eb7/32.png) [@JeffH](https://forum.ikmultimedia.com/u/JeffH)\
**Post date:** [October 5, 2026, 6:14pm UTC](https://forum.ikmultimedia.com/t/search-here-first/29/2 "2026-10-05T18:14:52Z")

</div>

Hi, I need help with support. I have submitted a couple of tickets to support. I have received NO response. I have a iRig Keys I/O 49. I have no power when I use my iPad, with batteries and with iRig PSU 3a. The only time that I have power is from my laptop using the USB-A. Please help. How do I get a real person from support to help me. I feel that it is non-existent.