Need Help Figuring Out Tonex Max

I bought the large unit several weeks ago as well as some boutique tones. I can’t figure this thing out! I went through all of the steps to install the boutique tones (from a company called Boutique Tones), but the Tonex Max doesn’t even recognize them. I know they are the correct files because customer service at Boutique Tones confirmed it. I like the idea of Tonex, but I have to be honest - I’m not impressed at all with it. Can anyone help change my mind?

Did you purchase on ikmultimedia site?

My packs went in so easy and automatically show up in collections

Look to see if your packs have gone into collections category within tonex