# Iloud sub, new purchase

**URL:** <https://forum.ikmultimedia.com/t/iloud-sub-new-purchase/1057>\
**Category:** Recording\
**Created:** [September 13, 2026, 11:27pm UTC](https://forum.ikmultimedia.com/t/iloud-sub-new-purchase/1057 "2026-09-13T23:27:42Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![spungo](https://avatars.discourse-cdn.com/v4/letter/s/779978/32.png) [@spungo](https://forum.ikmultimedia.com/u/spungo)\
**Post date:** [September 13, 2026, 11:27pm UTC](https://forum.ikmultimedia.com/t/iloud-sub-new-purchase/1057/1 "2026-09-13T23:27:42Z")

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I just got the sub.

I got it all hooked up today and the download QR doesnt work for the arcX sofware.

The website shows my hardware but no link for the software. Only the severely lacking manual and the asio drivers.

Where can I DL the arcX software?

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**Author:** ![Peter-IK](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.ikmultimedia.com/peter-ik/32/39_2.png) [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\
**Post date:** [September 14, 2026, 2:07pm UTC](https://forum.ikmultimedia.com/t/iloud-sub-new-purchase/1057/2 "2026-09-14T14:07:31Z")

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Once you register the serial on the card in the box, you will see ARC X in your IK Product Manager. Have you installed the IK Product Manager and checked there?

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**Author:** ![spungo](https://avatars.discourse-cdn.com/v4/letter/s/779978/32.png) [@spungo](https://forum.ikmultimedia.com/u/spungo)\
**Post date:** [September 14, 2026, 10:22pm UTC](https://forum.ikmultimedia.com/t/iloud-sub-new-purchase/1057/3 "2026-09-14T22:22:54Z")

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I have. It shows the sub but only the asio driver and the manual available for download.

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**Author:** ![Peter-IK](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.ikmultimedia.com/peter-ik/32/39_2.png) [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\
**Post date:** [September 14, 2026, 10:59pm UTC](https://forum.ikmultimedia.com/t/iloud-sub-new-purchase/1057/4 "2026-09-14T22:59:07Z")

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That is the Hardware tab. What do you see under the software tab?

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**Author:** ![spungo](https://avatars.discourse-cdn.com/v4/letter/s/779978/32.png) [@spungo](https://forum.ikmultimedia.com/u/spungo)\
**Post date:** [September 14, 2026, 11:43pm UTC](https://forum.ikmultimedia.com/t/iloud-sub-new-purchase/1057/5 "2026-09-14T23:43:28Z")

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![sofware](https://canada1.discourse-cdn.com/flex034/uploads/ikmultimedia/original/1X/ba0963244cfb553c183967ba7732a89e40c41f88.jpeg)

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<div class="post-metadata">

**Author:** ![Peter-IK](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.ikmultimedia.com/peter-ik/32/39_2.png) [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\
**Post date:** [September 15, 2026, 2:14am UTC](https://forum.ikmultimedia.com/t/iloud-sub-new-purchase/1057/6 "2026-09-15T02:14:39Z")

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That is your User Area on the IK web site. That is a banner for the IK Product Manager which you need to download an install. It is an app you run on your computer, not in a browser.

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**Author:** ![spungo](https://avatars.discourse-cdn.com/v4/letter/s/779978/32.png) [@spungo](https://forum.ikmultimedia.com/u/spungo)\
**Post date:** [September 15, 2026, 9:53pm UTC](https://forum.ikmultimedia.com/t/iloud-sub-new-purchase/1057/7 "2026-09-15T21:53:01Z")

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LOL. Thanks.. I got it.

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<div class="post-metadata">

**Author:** ![Peter-IK](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.ikmultimedia.com/peter-ik/32/39_2.png) [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\
**Post date:** [September 15, 2026, 10:50pm UTC](https://forum.ikmultimedia.com/t/iloud-sub-new-purchase/1057/8 "2026-09-15T22:50:48Z")

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I see the confusion, though, and it has been noted 🙂 We’re moving to a new web site/platform in the near future so that shouldn’t be an issue or confuse anybody soon enough at least.