# How do I DM the leaders of this new forum? **URL:** \ **Category:** General Discussions\ **Tags:** howto\ **Created:** [September 15, 2026, 1:58pm UTC](https://forum.ikmultimedia.com/t/how-do-i-dm-the-leaders-of-this-new-forum/1076 "2026-09-15T13:58:01Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![DJStatz](https://avatars.discourse-cdn.com/v4/letter/d/59ef9b/32.png) [@DJStatz](https://forum.ikmultimedia.com/u/DJStatz)\ **Post date:** [September 15, 2026, 1:58pm UTC](https://forum.ikmultimedia.com/t/how-do-i-dm-the-leaders-of-this-new-forum/1076/1 "2026-09-15T13:58:01Z")
Hi I’d like to forward an email I sent to support via DM to a leader of this forum, which details the cause of a crash(es) in SampleTank 4 Max V2 and also what rectifies it. The reason is due to not having a response from Support, and need to know if this has been passed on to the relevant team in order to rectify my problem. Thanks! 👍🏼 ---
**Author:** ![nitrateaudio](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.ikmultimedia.com/nitrateaudio/32/505_2.png) [@nitrateaudio](https://forum.ikmultimedia.com/u/nitrateaudio)\ **Post date:** [September 15, 2026, 2:05pm UTC](https://forum.ikmultimedia.com/t/how-do-i-dm-the-leaders-of-this-new-forum/1076/2 "2026-09-15T14:05:49Z")
in case it helps, i sent a quite detailed email to support months ago. i never got a reply. ---
**Author:** ![DJStatz](https://avatars.discourse-cdn.com/v4/letter/d/59ef9b/32.png) [@DJStatz](https://forum.ikmultimedia.com/u/DJStatz)\ **Post date:** [September 15, 2026, 2:06pm UTC](https://forum.ikmultimedia.com/t/how-do-i-dm-the-leaders-of-this-new-forum/1076/3 "2026-09-15T14:06:51Z")
Was that also to do with SampleTank 4 Max V2? ---
**Author:** ![Peter-IK](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.ikmultimedia.com/peter-ik/32/39_2.png) [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\ **Post date:** [September 15, 2026, 4:47pm UTC](https://forum.ikmultimedia.com/t/how-do-i-dm-the-leaders-of-this-new-forum/1076/4 "2026-09-15T16:47:44Z")
Any issues with a support ticket can be DM’d to @DC_IK and if you cannot message then tag them in your post. Thank you. ---
**Author:** ![nitrateaudio](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.ikmultimedia.com/nitrateaudio/32/505_2.png) [@nitrateaudio](https://forum.ikmultimedia.com/u/nitrateaudio)\ **Post date:** [September 15, 2026, 9:23pm UTC](https://forum.ikmultimedia.com/t/how-do-i-dm-the-leaders-of-this-new-forum/1076/5 "2026-09-15T21:23:04Z")
no. my ticket is concerning a different matter. what did you determine is the source of the crashes on your end? i get ST4 crashes and sometimes think is related to using the AU or VST3 version of the plugin depending which instrument I am using. But its hard to know if its ST4 or my DAW. ---
**Author:** ![DJStatz](https://avatars.discourse-cdn.com/v4/letter/d/59ef9b/32.png) [@DJStatz](https://forum.ikmultimedia.com/u/DJStatz)\ **Post date:** [September 16, 2026, 12:52pm UTC](https://forum.ikmultimedia.com/t/how-do-i-dm-the-leaders-of-this-new-forum/1076/6 "2026-09-16T12:52:44Z")
For me it’s the Effects Rack…if I leave it enabled before loading a large instrument, like the “C7 Grand Binaural - Natural” from the piano section, SampleTank will crash. If I disable the Effects Rack prior to loading a large instrument, as above, SampleTank doesn’t crash. Strange behaviour, but one for the relevant team @ IK Multimedia to look into. ---
**Author:** ![DJStatz](https://avatars.discourse-cdn.com/v4/letter/d/59ef9b/32.png) [@DJStatz](https://forum.ikmultimedia.com/u/DJStatz)\ **Post date:** [September 16, 2026, 12:58pm UTC](https://forum.ikmultimedia.com/t/how-do-i-dm-the-leaders-of-this-new-forum/1076/7 "2026-09-16T12:58:26Z")
@DC_IK Can you please have a look at my reply to @nitrateaudio, regarding what is causing SampleTank 4 Max v2 to crash on my system? Thanks! 👍🏼 ---
**Author:** ![DJStatz](https://avatars.discourse-cdn.com/v4/letter/d/59ef9b/32.png) [@DJStatz](https://forum.ikmultimedia.com/u/DJStatz)\ **Post date:** [September 16, 2026, 1:01pm UTC](https://forum.ikmultimedia.com/t/how-do-i-dm-the-leaders-of-this-new-forum/1076/8 "2026-09-16T13:01:50Z")
And just to add, SampleTank will cause an “Access Memory Violation” if the Effects Rack isn’t disabled first, and this will also flag the .VST3 file. ---
**Author:** ![nitrateaudio](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.ikmultimedia.com/nitrateaudio/32/505_2.png) [@nitrateaudio](https://forum.ikmultimedia.com/u/nitrateaudio)\ **Post date:** [September 16, 2026, 3:10pm UTC](https://forum.ikmultimedia.com/t/how-do-i-dm-the-leaders-of-this-new-forum/1076/9 "2026-09-16T15:10:18Z")
Thanks. This is really interesting. I never checked the status of the effects rack settings when ST 4.x crashes on my system. I will need to check and keep notes. ---
**Author:** ![DJStatz](https://avatars.discourse-cdn.com/v4/letter/d/59ef9b/32.png) [@DJStatz](https://forum.ikmultimedia.com/u/DJStatz)\ **Post date:** [September 16, 2026, 6:15pm UTC](https://forum.ikmultimedia.com/t/how-do-i-dm-the-leaders-of-this-new-forum/1076/10 "2026-09-16T18:15:26Z")
Here’s what I’ve sent to Support… Actions - Cause of Crash(es) 1. Load SampleTank 4 (Standalone). 2. Load “C7 Grand Binaural - Natural” piano from the piano section. 3. Load “C7 Grand Binaural - Natural SE” from the piano section. 4. Flick between the two, loading each one, one after the other. …CRASH!!! Actions - Rectify of Crash(es) 1. Load SampleTank 4 (Standalone). 2. Load “C7 Grand Binaural - Natural” piano from the piano section. 3. Disable the Effects Rack. 4. Again load “C7 Grand Binaural - Natural” piano from the piano section.\* 5. Load “C7 Grand Binaural - Natural SE” from the piano section. 6. Flick between the two, loading each one, one after the other. …NO CRASH!!! \*Please note, after loading this instrument again the Effects Rack is again active, but something has changed to not cause the crash(es). Follow the above steps to identify if this also happens on your system, assuming everything is installed correctly and that your folder structure is correct. Let me know how you get on. 👍🏼 @DC_IK @Peter-IK - FYI ---
**Author:** ![DJStatz](https://avatars.discourse-cdn.com/v4/letter/d/59ef9b/32.png) [@DJStatz](https://forum.ikmultimedia.com/u/DJStatz)\ **Post date:** [September 21, 2026, 12:07pm UTC](https://forum.ikmultimedia.com/t/how-do-i-dm-the-leaders-of-this-new-forum/1076/11 "2026-09-21T12:07:52Z")
Hi, Peter I’ve done everything you asked, but no reply, or update? There is a potential solution to crashes within both SampleTank 4 and SampleTank 4 Standalone, but no one seems bothered about looking into this. 🤷🏻‍♂️ ---
**Author:** ![boz52](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.ikmultimedia.com/boz52/32/628_2.png) [@boz52](https://forum.ikmultimedia.com/u/boz52)\ **Post date:** [September 24, 2026, 12:33pm UTC](https://forum.ikmultimedia.com/t/how-do-i-dm-the-leaders-of-this-new-forum/1076/14 "2026-09-24T12:33:37Z")
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