# Help with order

**URL:** <https://forum.ikmultimedia.com/t/help-with-order/1588>\
**Category:** General Discussions\
**Tags:** support\
**Created:** [October 27, 2026, 9:53pm UTC](https://forum.ikmultimedia.com/t/help-with-order/1588 "2026-10-27T21:53:02Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Kurrupt](https://avatars.discourse-cdn.com/v4/letter/k/3e96dc/32.png) [@Kurrupt](https://forum.ikmultimedia.com/u/Kurrupt)\
**Post date:** [October 27, 2026, 9:53pm UTC](https://forum.ikmultimedia.com/t/help-with-order/1588/1 "2026-10-27T21:53:02Z")

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Hello

I need some help please with an order I’ve placed . I purchased arc studio + hardware upgrade 9days ago and my order hasn’t progressed , it’s still stuck saying confirmed in my orders . I’ve sent 5 support emails and I’m not getting no response . If I could get some assistance in this matter . Thank you