# FAQ: I have opened a ticket and need more help

**URL:** <https://forum.ikmultimedia.com/t/faq-i-have-opened-a-ticket-and-need-more-help/1657>\
**Category:** FAQs, Known Issues & Fixes\
**Created:** [November 3, 2026, 5:24pm UTC](https://forum.ikmultimedia.com/t/faq-i-have-opened-a-ticket-and-need-more-help/1657 "2026-11-03T17:24:26Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Peter-IK](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.ikmultimedia.com/peter-ik/32/39_2.png) [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\
**Post date:** [November 3, 2026, 5:24pm UTC](https://forum.ikmultimedia.com/t/faq-i-have-opened-a-ticket-and-need-more-help/1657/1 "2026-11-03T17:24:26Z")

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_ **Note that this forum is a user-to-user discussion forum, and is not a medium for direct technical support** _

If you have opened a ticket and need more assistance, please DM @DC_IK and your ticket will be reviewed by the team.

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<div class="post-metadata">

**Author:** ![Peter-IK](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.ikmultimedia.com/peter-ik/32/39_2.png) [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\
**Post date:** [November 3, 2026, 5:26pm UTC](https://forum.ikmultimedia.com/t/faq-i-have-opened-a-ticket-and-need-more-help/1657/2 "2026-11-03T17:26:21Z")

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