# Customer Service Return Issue - ARC Studio + **URL:** \ **Category:** General Discussions\ **Created:** [November 6, 2026, 3:15pm UTC](https://forum.ikmultimedia.com/t/customer-service-return-issue-arc-studio/1684 "2026-11-06T15:15:00Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![jacubert](https://avatars.discourse-cdn.com/v4/letter/j/c6cbf5/32.png) [@jacubert](https://forum.ikmultimedia.com/u/jacubert)\ **Post date:** [November 6, 2026, 3:15pm UTC](https://forum.ikmultimedia.com/t/customer-service-return-issue-arc-studio/1684/1 "2026-11-06T15:15:00Z")
I have been using the original ARC Studio hardware since its release and have been happy with it. I decided to upgrade to the ARC Studio + however the experience was very different and I was not able to use it. I have been attempting to return it to IK but have hit a roadblock. Has something changed with customer service? I never had issues in the past. ---
**Author:** ![Peter-IK](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.ikmultimedia.com/peter-ik/32/39_2.png) [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\ **Post date:** [November 6, 2026, 5:18pm UTC](https://forum.ikmultimedia.com/t/customer-service-return-issue-arc-studio/1684/2 "2026-11-06T17:18:21Z")
Sorry to hear you are having this issue. Please see the pinned/banner post on the top of this forum and you can get someone to look into your ticket(s) > _ **Note that this forum is a user-to-user discussion forum, and is not a medium for direct technical support** _ > > If you have opened a ticket and need more assistance, please DM @DC_IK and your ticket will be reviewed by the team. ---
**Author:** ![Peter-IK](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.ikmultimedia.com/peter-ik/32/39_2.png) [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\ **Post date:** [November 6, 2026, 5:18pm UTC](https://forum.ikmultimedia.com/t/customer-service-return-issue-arc-studio/1684/3 "2026-11-06T17:18:28Z")
Closed on November 6, 2026, 5:18pm UTC