# Latest **URL:** https://forum.ikmultimedia.com/latest.md?page=2 [Latest](https://forum.ikmultimedia.com/latest.md) · [Categories](https://forum.ikmultimedia.com/categories.md) · [Tags](https://forum.ikmultimedia.com/tags.md) **Page:** 3 --- ## [我的中国服务器的产品都没有了？？？](https://forum.ikmultimedia.com/t/topic/1410)
**Author:** [@basshui](https://forum.ikmultimedia.com/u/basshui)\ **Replies:** 3\ **Last updated:** [October 22, 2026, 2:30pm UTC](https://forum.ikmultimedia.com/t/topic/1410 "2026-10-22T14:30:08Z")
我是一个中国区用户，最近可能是中国区服务器停了么？我的账号里所有授权都消失了。我国外网络的账号可能是恢复了一部分，但是远远不够，我给发工单了，没人回复我。我这个工单应该发到哪个国家呢？我现在该怎么办呢？ --- ## [Where is the Technical Support form?](https://forum.ikmultimedia.com/t/where-is-the-technical-support-form/1495)
**Author:** [@DarkStar](https://forum.ikmultimedia.com/u/DarkStar)\ **Replies:** 5\ **Last updated:** [October 22, 2026, 10:26am UTC](https://forum.ikmultimedia.com/t/where-is-the-technical-support-form/1495 "2026-10-22T10:26:38Z")
If I am on this page Contacts and click “Having Technical Support issues? Just click HERE.” I go to FAQ After a search, at the bottom of the page I see “Contact Support”; clicking that takes me back to Contacts . --- ## [Tonex 2.1.0.0 Not Booting](https://forum.ikmultimedia.com/t/tonex-2-1-0-0-not-booting/1209)
**Author:** [@Steve2010](https://forum.ikmultimedia.com/u/Steve2010)\ **Replies:** 4\ **Last updated:** [October 21, 2026, 9:58pm UTC](https://forum.ikmultimedia.com/t/tonex-2-1-0-0-not-booting/1209 "2026-10-21T21:58:25Z")
I have reinstalled ,updated Windows did the sfc /scannow and DISM procedures and keep getting the following fault Faulting application name: TONEX.exe, version: 2.1.0.0, time stamp: 0x6abe51b7 Faulting module name: uc… --- ## [Three days waiting for a reply](https://forum.ikmultimedia.com/t/three-days-waiting-for-a-reply/1491)
**Author:** [@metalmick](https://forum.ikmultimedia.com/u/metalmick)\ **Replies:** 3\ **Last updated:** [October 21, 2026, 4:55pm UTC](https://forum.ikmultimedia.com/t/three-days-waiting-for-a-reply/1491 "2026-10-21T16:55:19Z")
Three days since I put in a support ticket (UK) and STILL no reply… not even an acknowledgement that you’ve received it (which you do get with EVERY other company). Unacceptable. --- ## [ARC Studio+ Upgrade Not Working On Website](https://forum.ikmultimedia.com/t/arc-studio-upgrade-not-working-on-website/1492)
**Author:** [@metalmick](https://forum.ikmultimedia.com/u/metalmick)\ **Replies:** 1\ **Last updated:** [October 21, 2026, 2:40pm UTC](https://forum.ikmultimedia.com/t/arc-studio-upgrade-not-working-on-website/1492 "2026-10-21T14:40:29Z")
I have owned ARC Studio hardware since 3/4/24 and it is registered. I am trying to use the upgrade offer on the IK Multimedia website to buy ARC Studio+ for $299 but my basket will not show upgrade price, only the full $… --- ## [Tonex Board static and lag - PC interface](https://forum.ikmultimedia.com/t/tonex-board-static-and-lag-pc-interface/1455)
**Author:** [@NimbleCoral92](https://forum.ikmultimedia.com/u/NimbleCoral92)\ **Replies:** 4\ **Last updated:** [October 21, 2026, 1:44pm UTC](https://forum.ikmultimedia.com/t/tonex-board-static-and-lag-pc-interface/1455 "2026-10-21T13:44:56Z")
How do you eliminate the static and crackle and pops when using ToneX Board as a PC instrument interface? I am running Windows 11. Also, there is a considerable lag that I am not able to eliminate. Any tips? Does eve… --- ## [Multi capture/3D captures](https://forum.ikmultimedia.com/t/multi-capture-3d-captures/1489)
**Author:** [@mrzarlton](https://forum.ikmultimedia.com/u/mrzarlton)\ **Replies:** 0\ **Last updated:** [October 21, 2026, 9:55am UTC](https://forum.ikmultimedia.com/t/multi-capture-3d-captures/1489 "2026-10-21T09:55:42Z")
TONEX Summary: Multi layered captures that capture an amp at varying input levels/gain levels. Problem / Use Case: The issue I have with captures is how static they are. They represent that single moment with setting… --- ## [Tonex Board - Add savable FX Presets to each individual FX Block](https://forum.ikmultimedia.com/t/tonex-board-add-savable-fx-presets-to-each-individual-fx-block/1399)
**Author:** [@2550marshall](https://forum.ikmultimedia.com/u/2550marshall)\ **Replies:** 3\ **Last updated:** [October 21, 2026, 8:53am UTC](https://forum.ikmultimedia.com/t/tonex-board-add-savable-fx-presets-to-each-individual-fx-block/1399 "2026-10-21T08:53:58Z")
Product: \[Tonex Board / Tonex\] Summary: \[Would be great to have the ability to save presets on Fx\] Problem / Use Case: \[For Ex: When I use a certain Reverb and always use the same setting, it would be nice to be abl… --- ## [Some iLoud Sub FAQ](https://forum.ikmultimedia.com/t/some-iloud-sub-faq/15)
**Author:** [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\ **Replies:** 4\ **Last updated:** [October 20, 2026, 10:22pm UTC](https://forum.ikmultimedia.com/t/some-iloud-sub-faq/15 "2026-10-20T22:22:23Z")
I’ve been seeing some common questions about iLoud Sub online and thought these questions could be answered in a thread here. Q: Does iLoud Sub work with iLoud Micro Monitors (original non-Pro)? A: YES, absolutely! \_\_… --- ## [Tonex MAX: What benefits do I get for free and automatically with this latest update? (TONEX)](https://forum.ikmultimedia.com/t/tonex-max-what-benefits-do-i-get-for-free-and-automatically-with-this-latest-update-tonex/1295)
**Author:** [@PrimeMusic](https://forum.ikmultimedia.com/u/PrimeMusic)\ **Replies:** 5\ **Last updated:** [October 20, 2026, 6:38pm UTC](https://forum.ikmultimedia.com/t/tonex-max-what-benefits-do-i-get-for-free-and-automatically-with-this-latest-update-tonex/1295 "2026-10-20T18:38:36Z")
I purchased a TONEX MAX license and one Tonex ONE last month. I’d like to know what benefits I automatically receive for free when I upgrade to this new TONEX 2.1 software, or if I can only access those benefits by payin… --- ## [Tonex Board - Add Mute/Thru controls for bypassed Blocks](https://forum.ikmultimedia.com/t/tonex-board-add-mute-thru-controls-for-bypassed-blocks/1479)
**Author:** [@2550marshall](https://forum.ikmultimedia.com/u/2550marshall)\ **Replies:** 0\ **Last updated:** [October 20, 2026, 10:03am UTC](https://forum.ikmultimedia.com/t/tonex-board-add-mute-thru-controls-for-bypassed-blocks/1479 "2026-10-20T10:03:41Z")
Product: Tonex Board Summary: Add controls for 3 different “Bypass Modes” = “Thru” “Mute Input” “Mute Output” Problem / Use Case: For EX: When using a split and then having a tone model/ FX Block on each split, you c… --- ## [Online Shop problem with Tonex 2/MAX/Special Edition/Rig link](https://forum.ikmultimedia.com/t/online-shop-problem-with-tonex-2-max-special-edition-rig-link/1378)
**Author:** [@JoeSanDalen](https://forum.ikmultimedia.com/u/JoeSanDalen)\ **Replies:** 15\ **Last updated:** [October 19, 2026, 9:03pm UTC](https://forum.ikmultimedia.com/t/online-shop-problem-with-tonex-2-max-special-edition-rig-link/1378 "2026-10-19T21:03:22Z")
Hi @Peter-IK just realizied, that all Tonex Max / Special Edition / Rig and Tonex 2 link to the same product page. it always says that it costs 199. but i though an upgrade to Tonex Rig would be cheaper as 199…remberi… --- ## [Sampletank 4 Max presets showing as “not authorized”](https://forum.ikmultimedia.com/t/sampletank-4-max-presets-showing-as-not-authorized/201)
**Author:** [@PEMusic](https://forum.ikmultimedia.com/u/PEMusic)\ **Replies:** 5\ **Last updated:** [October 19, 2026, 8:32pm UTC](https://forum.ikmultimedia.com/t/sampletank-4-max-presets-showing-as-not-authorized/201 "2026-10-19T20:32:37Z")
Hello, fellow users. I have been using IK M products for ages. Great stuff. I had upgraded to Sampletank 4 Max and most everything installed easily but the Miraslav pack had to be installed manually. Not sure why but d… --- ## [Don’t Let Amplitube Die!](https://forum.ikmultimedia.com/t/don-t-let-amplitube-die/940)
**Author:** [@DemaVieira](https://forum.ikmultimedia.com/u/DemaVieira)\ **Replies:** 19\ **Last updated:** [October 19, 2026, 7:29pm UTC](https://forum.ikmultimedia.com/t/don-t-let-amplitube-die/940 "2026-10-19T19:29:32Z")
Please don’t let Amplitube die. I know you’re likely more focused on TONEX right now, but Amplitube offers a different kind of experience—one for people like me (gear nerds) who love to deep dive into tone shaping. While… --- ## [My account region is now China since this weeks update!](https://forum.ikmultimedia.com/t/my-account-region-is-now-china-since-this-weeks-update/1383)
**Author:** [@lrutherford](https://forum.ikmultimedia.com/u/lrutherford)\ **Replies:** 16\ **Last updated:** [October 19, 2026, 11:02am UTC](https://forum.ikmultimedia.com/t/my-account-region-is-now-china-since-this-weeks-update/1383 "2026-10-19T11:02:14Z")
After this weeks website update, when logging into my IK account, one option was to use “Shopify” or email. I logged on with email, but in my profile now my region is “XU” (China I believe) and not UK. Also, there are n… --- ## [Can a TONEX Board, a TONEX Pedal, and a Fender Tone Master Pro be connected together](https://forum.ikmultimedia.com/t/can-a-tonex-board-a-tonex-pedal-and-a-fender-tone-master-pro-be-connected-together/1430)
**Author:** [@ConSurv](https://forum.ikmultimedia.com/u/ConSurv)\ **Replies:** 4\ **Last updated:** [October 18, 2026, 4:29pm UTC](https://forum.ikmultimedia.com/t/can-a-tonex-board-a-tonex-pedal-and-a-fender-tone-master-pro-be-connected-together/1430 "2026-10-18T16:29:07Z")
While you may be ready to ask…WHY? Let’s just say, when the Board arrives next Wednesday, I’ll have all three on my desk. I’ve gotten some preliminary advice about ways to connect these three but wanted confirmation o… --- ## [TONEX One into Boss Katana](https://forum.ikmultimedia.com/t/tonex-one-into-boss-katana/1451)
**Author:** [@djdrysdale1](https://forum.ikmultimedia.com/u/djdrysdale1)\ **Replies:** 0\ **Last updated:** [October 18, 2026, 1:32pm UTC](https://forum.ikmultimedia.com/t/tonex-one-into-boss-katana/1451 "2026-10-18T13:32:02Z")
Does anyone run a TONEX One (or pedal) into a Boss Katana? If so, I am curious to know if/how you tweaked your presets to make it sound good. I have a Katana 50MKII and I am running a TONEX One into the Power Amp In. I’… --- ## [Arc On Ear Sennheiser HD 490](https://forum.ikmultimedia.com/t/arc-on-ear-sennheiser-hd-490/1349)
**Author:** [@Froja](https://forum.ikmultimedia.com/u/Froja)\ **Replies:** 2\ **Last updated:** [October 16, 2026, 4:48pm UTC](https://forum.ikmultimedia.com/t/arc-on-ear-sennheiser-hd-490/1349 "2026-10-16T16:48:11Z")
Hi, Which of the included pads, mixer or producer, are the corrections in the software made for? --- ## [Tonex 2.1 - add item counts beck into views](https://forum.ikmultimedia.com/t/tonex-2-1-add-item-counts-beck-into-views/1415)
**Author:** [@lrutherford](https://forum.ikmultimedia.com/u/lrutherford)\ **Replies:** 1\ **Last updated:** [October 16, 2026, 9:47am UTC](https://forum.ikmultimedia.com/t/tonex-2-1-add-item-counts-beck-into-views/1415 "2026-10-16T09:47:39Z")
Product: \[Which product is this for?\] Tonex 2.1 Summary: At the moment in 2.1.1 the number of items in a particular view are not shown. Problem / Use Case: \[What problem are you solving? Who is this for? Why is this… --- ## [Bring back T-Racks 6 Previous Version on website, please](https://forum.ikmultimedia.com/t/bring-back-t-racks-6-previous-version-on-website-please/1398)
**Author:** [@blvcklego23](https://forum.ikmultimedia.com/u/blvcklego23)\ **Replies:** 5\ **Last updated:** [October 16, 2026, 9:45am UTC](https://forum.ikmultimedia.com/t/bring-back-t-racks-6-previous-version-on-website-please/1398 "2026-10-16T09:45:22Z")
Peter, I very sorry for leaved personal information in my last post. But what must I do if I asked your support manager about previous update for the 3-4 months, if not longer? But he ignored my requests about that. Bef… --- ## [Custom DI player](https://forum.ikmultimedia.com/t/custom-di-player/1226)
**Author:** [@thomashood1](https://forum.ikmultimedia.com/u/thomashood1)\ **Replies:** 1\ **Last updated:** [October 16, 2026, 9:44am UTC](https://forum.ikmultimedia.com/t/custom-di-player/1226 "2026-10-16T09:44:08Z")
I just updated to the latest tonex player and cant seem to find the player thing for the custom DI’s. Did IK remove that? --- ## [MODO Bass, using a fretted string and an open string consecutively?](https://forum.ikmultimedia.com/t/modo-bass-using-a-fretted-string-and-an-open-string-consecutively/1385)
**Author:** [@Up\_20457](https://forum.ikmultimedia.com/u/Up_20457)\ **Replies:** 4\ **Last updated:** [October 15, 2026, 6:49pm UTC](https://forum.ikmultimedia.com/t/modo-bass-using-a-fretted-string-and-an-open-string-consecutively/1385 "2026-10-15T18:49:52Z")
I’m planning a project with a special bass line, where i want to play a string in the fifth fret, followed by an empty string on the next string, which would basically be the same note. I have played this once on a real… --- ## [Recording separate tracks in Amplitube DAW](https://forum.ikmultimedia.com/t/recording-separate-tracks-in-amplitube-daw/1409)
**Author:** [@FernandodaCosta](https://forum.ikmultimedia.com/u/FernandodaCosta)\ **Replies:** 4\ **Last updated:** [October 15, 2026, 6:42pm UTC](https://forum.ikmultimedia.com/t/recording-separate-tracks-in-amplitube-daw/1409 "2026-10-15T18:42:34Z")
I found out how to do it. Please ignore the post. --- ## [Firmware update fails](https://forum.ikmultimedia.com/t/firmware-update-fails/215)
**Author:** [@StephenDaedalus](https://forum.ikmultimedia.com/u/StephenDaedalus)\ **Replies:** 1\ **Last updated:** [October 15, 2026, 8:27am UTC](https://forum.ikmultimedia.com/t/firmware-update-fails/215 "2026-10-15T08:27:58Z")
I’m having issues updating the firmware on my Irig Keys 49 i/o. It consistently freezes at 5% progress and then says that there are errors and update failed. I’ve already done all the troubleshooting steps: (1) I’ve run… --- ## [IK Product Manager login failure, but web site login is ok](https://forum.ikmultimedia.com/t/ik-product-manager-login-failure-but-web-site-login-is-ok/1341)
**Author:** [@pcbr](https://forum.ikmultimedia.com/u/pcbr)\ **Replies:** 7\ **Last updated:** [October 15, 2026, 3:01am UTC](https://forum.ikmultimedia.com/t/ik-product-manager-login-failure-but-web-site-login-is-ok/1341 "2026-10-15T03:01:08Z")
I am suffering from the login on the IK product manager software. It used be ok but the login failure started a couple of week ago. I tried: Restart the computer Installed 1.1.15 and 1.1.16 Reset password on the web … --- ## [Big Problems with Sinphonica](https://forum.ikmultimedia.com/t/big-problems-with-sinphonica/1400)
**Author:** [@BoerniH](https://forum.ikmultimedia.com/u/BoerniH)\ **Replies:** 0\ **Last updated:** [October 14, 2026, 11:19pm UTC](https://forum.ikmultimedia.com/t/big-problems-with-sinphonica/1400 "2026-10-14T23:19:19Z")
Hello, I purchased Sinphonica and have been using it for five days. I am experiencing major problems with it. The plugin consumes on my Win11 System such an enormous amount of DSP that practical use is impossible. Even… --- ## [T-Racks 6 Previous Versions](https://forum.ikmultimedia.com/t/t-racks-6-previous-versions/1387)
**Author:** [@blvcklego23](https://forum.ikmultimedia.com/u/blvcklego23)\ **Replies:** 4\ **Last updated:** [October 14, 2026, 4:22pm UTC](https://forum.ikmultimedia.com/t/t-racks-6-previous-versions/1387 "2026-10-14T16:22:27Z")
Hi there. Please, share with me 6.1.2. update install for T-Racks 6. It was on your website before. And now after you upgrade the website, the button to see and to download previous versions of your product is gone. I ne… --- ## [TONEX presets need rethink](https://forum.ikmultimedia.com/t/tonex-presets-need-rethink/1382)
**Author:** [@Burillo](https://forum.ikmultimedia.com/u/Burillo)\ **Replies:** 0\ **Last updated:** [October 13, 2026, 2:22pm UTC](https://forum.ikmultimedia.com/t/tonex-presets-need-rethink/1382 "2026-10-13T14:22:59Z")
I’ve caved and bought the TONEX Rig. I like the idea, and I like the fact that I can now drive amps with stomps all within the same interface. However, this split personality further exposes a contradiction at the heart … --- ## [TONEX 2.1.1. now available](https://forum.ikmultimedia.com/t/tonex-2-1-1-now-available/1282)
**Author:** [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\ **Replies:** 10\ **Last updated:** [October 22, 2026, 4:26am UTC](https://forum.ikmultimedia.com/t/tonex-2-1-1-now-available/1282 "2026-10-22T04:26:14Z")
TONEX v2.1.1 (for Mac/PC) is now available in IK Product Manager What’s new in version 2.1.1: Fixed the order of the Distortion+ diode controls. Fixed overlapping buttons on the Collections page. Fixed an issue with s… --- ## [Problems syncing Tonex with Amplitube](https://forum.ikmultimedia.com/t/problems-syncing-tonex-with-amplitube/1247)
**Author:** [@pbenecz](https://forum.ikmultimedia.com/u/pbenecz)\ **Replies:** 28\ **Last updated:** [October 12, 2026, 6:35pm UTC](https://forum.ikmultimedia.com/t/problems-syncing-tonex-with-amplitube/1247 "2026-10-12T18:35:18Z")
I spent 3 hours last night trying to get Amplitube and Tonex 2.1 to sync up . I opened A5 , clicked on the Tonex link and it just tells me that I dont have Tonex installed. I re-installed A5 a few times and nothing worke… [Previous page](https://forum.ikmultimedia.com/latest.md?page=1) [Next page](https://forum.ikmultimedia.com/latest.md?page=3)