# FAQs, Known Issues & Fixes **URL:** https://forum.ikmultimedia.com/c/faq/11.md [Latest](https://forum.ikmultimedia.com/latest.md) · [Categories](https://forum.ikmultimedia.com/categories.md) · [Tags](https://forum.ikmultimedia.com/tags.md) --- ## [Search here first!](https://forum.ikmultimedia.com/t/search-here-first/29)
**Author:** [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\ **Replies:** 1\ **Last updated:** [October 5, 2026, 6:14pm UTC](https://forum.ikmultimedia.com/t/search-here-first/29 "2026-10-05T18:14:52Z")
Moderators will post known issues and fixes here, so please always search here first before posting an issue. Please note: Only moderators/admins can post here, but you can reply. If there is a fix, it will be a r… --- ## [How do I get started with ReSing Free?](https://forum.ikmultimedia.com/t/how-do-i-get-started-with-resing-free/85)
**Author:** [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\ **Replies:** 2\ **Last updated:** [July 10, 2026, 8:54pm UTC](https://forum.ikmultimedia.com/t/how-do-i-get-started-with-resing-free/85 "2026-07-10T20:54:58Z")
Did you know there is a free version of ReSing? You can download, install, and start using it really easily. Check out these great videos to get started: Downloading/Installing/Authorizing ReSing Free: U… --- ## [How do I use this new forum software?](https://forum.ikmultimedia.com/t/how-do-i-use-this-new-forum-software/218)
**Author:** [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\ **Replies:** 1\ **Last updated:** [April 28, 2026, 6:12pm UTC](https://forum.ikmultimedia.com/t/how-do-i-use-this-new-forum-software/218 "2026-04-28T18:12:50Z")
With the change from our old forum software to Discourse, there are a lot of changes. It can be hard to keep up. I don’t want anybody to have to “study” to use the new forum but there are a lot of new features and impr… --- ## [How to download TONEX Collections](https://forum.ikmultimedia.com/t/how-to-download-tonex-collections/116)
**Author:** [@DC\_IK](https://forum.ikmultimedia.com/u/DC_IK)\ **Replies:** 0\ **Last updated:** [April 14, 2026, 9:21pm UTC](https://forum.ikmultimedia.com/t/how-to-download-tonex-collections/116 "2026-04-14T21:21:26Z")
After you’ve purchased a TONEX Collection, from inside the application, you will see a pop-up message asking you to Restore Purchases which will download all of your paid Collections. After the restore, you can find you… --- ## [How do I access the new TONEX presets?](https://forum.ikmultimedia.com/t/how-do-i-access-the-new-tonex-presets/115)
**Author:** [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\ **Replies:** 1\ **Last updated:** [April 14, 2026, 8:47pm UTC](https://forum.ikmultimedia.com/t/how-do-i-access-the-new-tonex-presets/115 "2026-04-14T20:47:33Z")
The new TONEX update that adds preset sharing was released April 2, 2026. With that, many collections now have new presets (or presets previously only available on limited edition pedals) available. How do you get thes… --- ## [Can I use iLoud Sub with my (original non-Pro) iLoud Micro Monitors?](https://forum.ikmultimedia.com/t/can-i-use-iloud-sub-with-my-original-non-pro-iloud-micro-monitors/76)
**Author:** [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\ **Replies:** 1\ **Last updated:** [April 10, 2026, 5:12pm UTC](https://forum.ikmultimedia.com/t/can-i-use-iloud-sub-with-my-original-non-pro-iloud-micro-monitors/76 "2026-04-10T17:12:23Z")
Can I connect my original, non-Pro iLoud Micro Monitors to iLoud Sub? I see many people asking this on social media and forums. Though specifically mentioned on the iLoud Sub web page, I can understand the hesitation o… --- ## [Why is my BlueBoard Firmware Updater not working correctly?](https://forum.ikmultimedia.com/t/why-is-my-blueboard-firmware-updater-not-working-correctly/66)
**Author:** [@DC\_IK](https://forum.ikmultimedia.com/u/DC_IK)\ **Replies:** 0\ **Last updated:** [April 9, 2026, 8:35pm UTC](https://forum.ikmultimedia.com/t/why-is-my-blueboard-firmware-updater-not-working-correctly/66 "2026-04-09T20:35:25Z")
First, try switching to a different USB port or using another USB cable. If that doesn’t fix it, right-click the software and run it as an administrator—this updater needs admin permissions to work properly. Still havin… --- ## [What are JamPoints and how do I use them, how many can I use?](https://forum.ikmultimedia.com/t/what-are-jampoints-and-how-do-i-use-them-how-many-can-i-use/61)
**Author:** [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\ **Replies:** 0\ **Last updated:** [April 9, 2026, 2:48pm UTC](https://forum.ikmultimedia.com/t/what-are-jampoints-and-how-do-i-use-them-how-many-can-i-use/61 "2026-04-09T14:48:07Z")
If you are confused about JamPoints, here is a simple breakdown on them: JamPoints are a reward/loyalty program that allows you to get an additional discount on items you purchase on the IK web store. You earn JamPoint… --- ## [Recordings will not export from AmpliTube (from Reddit)](https://forum.ikmultimedia.com/t/recordings-will-not-export-from-amplitube-from-reddit/51)
**Author:** [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\ **Replies:** 1\ **Last updated:** [April 8, 2026, 9:54pm UTC](https://forum.ikmultimedia.com/t/recordings-will-not-export-from-amplitube-from-reddit/51 "2026-04-08T21:54:16Z")
u/Tweek900 on Reddit posted: So a couple days ago I recorded a track and when I went to select the track length for the export I noticed the selector was red instead of gray like it had always been in the past… I’m g… --- ## [Miroslav Philharmonik - vpa error](https://forum.ikmultimedia.com/t/miroslav-philharmonik-vpa-error/40)
**Author:** [@DarkStar](https://forum.ikmultimedia.com/u/DarkStar)\ **Replies:** 1\ **Last updated:** [March 18, 2026, 4:15pm UTC](https://forum.ikmultimedia.com/t/miroslav-philharmonik-vpa-error/40 "2026-03-18T16:15:50Z")
After installation, when you first run MP2, you may see an error referring to a .vpa file. If so, then this FAQ FAQ 1462 describes how to fix it. --- ## [I've heard there's a time limit to download my sounds. Is that true?](https://forum.ikmultimedia.com/t/ive-heard-theres-a-time-limit-to-download-my-sounds-is-that-true/39)
**Author:** [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\ **Replies:** 1\ **Last updated:** [March 17, 2026, 2:18pm UTC](https://forum.ikmultimedia.com/t/ive-heard-theres-a-time-limit-to-download-my-sounds-is-that-true/39 "2026-03-17T14:18:12Z")
Issue: I want to start using IK soundware products but I hear I only have a limited time window during which I can download them. --- ## [How do I play along with songs using iRig HD X & iRig USB?](https://forum.ikmultimedia.com/t/how-do-i-play-along-with-songs-using-irig-hd-x-irig-usb/38)
**Author:** [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\ **Replies:** 1\ **Last updated:** [March 16, 2026, 10:42pm UTC](https://forum.ikmultimedia.com/t/how-do-i-play-along-with-songs-using-irig-hd-x-irig-usb/38 "2026-03-16T22:42:04Z")
Three ways you can use iRig HD X or iRig USB along with TONEX or AmpliTube to practice by playing along with songs/apps like YouTube, etc: Jason Sadites shows you how easy it is to use these … --- ## [MODO Drum isn't seeing my kits](https://forum.ikmultimedia.com/t/modo-drum-isnt-seeing-my-kits/33)
**Author:** [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\ **Replies:** 1\ **Last updated:** [March 5, 2026, 4:42am UTC](https://forum.ikmultimedia.com/t/modo-drum-isnt-seeing-my-kits/33 "2026-03-05T04:42:19Z")
Issue: MODO Drum isn’t finding all of the content/kits. --- ## [The Support form is asking for a serial number but I don't have one!](https://forum.ikmultimedia.com/t/the-support-form-is-asking-for-a-serial-number-but-i-dont-have-one/32)
**Author:** [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\ **Replies:** 1\ **Last updated:** [March 5, 2026, 4:32am UTC](https://forum.ikmultimedia.com/t/the-support-form-is-asking-for-a-serial-number-but-i-dont-have-one/32 "2026-03-05T04:32:13Z")
Issue: Attempting to open a support ticket but it is asking for a serial number which you don’t have. --- ## [I can't open a support ticket! All I see are the FAQs?](https://forum.ikmultimedia.com/t/i-cant-open-a-support-ticket-all-i-see-are-the-faqs/31)
**Author:** [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\ **Replies:** 1\ **Last updated:** [March 5, 2026, 4:28am UTC](https://forum.ikmultimedia.com/t/i-cant-open-a-support-ticket-all-i-see-are-the-faqs/31 "2026-03-05T04:28:41Z")
Issue: When visiting the Support page, when I click on Software, Hardware, Apps, or Sales I only see the FAQ and no support form? --- ## [I can't find my manual!](https://forum.ikmultimedia.com/t/i-cant-find-my-manual/30)
**Author:** [@Peter-IK](https://forum.ikmultimedia.com/u/Peter-IK)\ **Replies:** 1\ **Last updated:** [March 5, 2026, 4:15am UTC](https://forum.ikmultimedia.com/t/i-cant-find-my-manual/30 "2026-03-05T04:15:22Z")
Issue: Location of User Manual(s) for a product is unknown or unclear.